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Equipment problems reported by users and shutdowns of equipment performed by staff are catalogued in the Maintenance tab. Maintenance items are divided into Comments, which are simply comments made by users and do not affect the operation of the equipment; problems, which change the status icon in the tree display but still allow the equipment to be enabled; and shutdowns, which prevent the equipment from being enabled. All of these items (including comments) are created in an unresolved state and can later be resolved.
The maintenance tab allows you to search the existing log of issues, by filling in the filter form and pressing Search. This will bring up a list of matching comments, problems or shutdowns. Clicking the line number at the left of each entry will display the details of that entry, and allow staff members and equipment maintainers to update the issue or mark it resolved.
To make a new comment, or to report a problem or shut down a piece of equipment, simply press the appropriate button and fill in the summary. An email containing your summary will be sent to the list of all qualified users of that instrument (with the exception of those who have disabled instrument email in My Profile) and all staff in that lab.
Staff members may decide that an issue has been mis-classified: it might, for instance, have been reported as a problem but in reality merits a shutdown, or vice versa. To effect such a change, press the Make this a shutdown button. This will close out the original problem report and replace it with a new shutdown report.
To provide an update on a problem, e.g. when necessary replacement parts will arrive, press the Update button at the bottom of the form.
To mark an issue as resolved, check the Completed box, fill in any appropriate resolution message, and press Submit.
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